Privacy Policy

At Multivision (referred to as "we", "us", or "our"), operated by Sudha Madhab Pal having its registered office at Patpur, Patpur Hari Mandir, Bankura, West Bengal - 722101, we prioritize the protection and confidentiality of the personal information of our subscribers and website visitors across Bankura.

1. Information We Collect

To provide you with high-definition digital cable television (SITI Cable & GTPL Cable) and high-speed optical fiber broadband (SITI Broadband FTTH), we may collect the following information:

• Subscriber Identification Details: Full name, installation address, contact mobile numbers (9434003376 / 9832808409), and email address.
• KYC & Compliance Data: Government-issued photo ID / address proofs as mandated by the Telecom Regulatory Authority of India (TRAI) and the Department of Telecommunications (DoT) for cable TV customer application forms (CAF) and broadband activation.
• Technical & Billing Data: Set-Top Box (STB) Smart Card Serial Numbers, MAC addresses of Optical Network Terminals (ONT) / Wi-Fi Routers, IP address logs, recharge transactions, and payment mode references.

2. How We Use Your Information

We use the collected information solely for legitimate business operations including:

• Provisioning, activating, and maintaining cable TV and fiber broadband connectivity at your Bankura premises.
• Processing monthly recharge billings, issuing GST tax invoices, and sending renewal reminders via SMS, WhatsApp, or phone calls.
• Troubleshooting technical faults, optimizing fiber signal quality, and dispatching on-ground technicians for physical maintenance.
• Complying with statutory reporting obligations under TRAI and Indian cyber-security guidelines.

3. Data Protection & Confidentiality

Multivision applies strict administrative, physical, and technological security controls to prevent unauthorized access, loss, or disclosure of your data. We do not sell, rent, or trade customer personal information to any third-party marketing companies.

4. Third-Party Service Integrations

Information necessary for channel activation or optical routing is securely synchronized with our upstream MSO network partners (SITI Networks Limited and GTPL Hathway) and authorized payment gateway aggregators.

5. Your Rights as a Subscriber

You have the right to request a review of your stored contact details, update your billing mobile number, or request clarification on your subscription data by reaching out to our Bankura office.

6. Contacting the Grievance / Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach us directly: