At Multivision (referred to as "we", "us", or "our"), operated by Sudha Madhab Pal having its registered office at Patpur, Patpur Hari Mandir, Bankura, West Bengal - 722101, we prioritize the protection and confidentiality of the personal information of our subscribers and website visitors across Bankura.
To provide you with high-definition digital cable television (SITI Cable & GTPL Cable) and high-speed optical fiber broadband (SITI Broadband FTTH), we may collect the following information:
We use the collected information solely for legitimate business operations including:
Multivision applies strict administrative, physical, and technological security controls to prevent unauthorized access, loss, or disclosure of your data. We do not sell, rent, or trade customer personal information to any third-party marketing companies.
Information necessary for channel activation or optical routing is securely synchronized with our upstream MSO network partners (SITI Networks Limited and GTPL Hathway) and authorized payment gateway aggregators.
You have the right to request a review of your stored contact details, update your billing mobile number, or request clarification on your subscription data by reaching out to our Bankura office.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach us directly:
Our structured data protection framework guarantees that subscriber identity, viewing choices, and billing history remain strictly confidential.
Aadhaar/Voter ID proofs are processed solely for statutory TRAI CAF compliance and stored with restricted admin access.
We operate pure optical transport pipelines. We never inspect, monitor, or log subscriber internet browsing content or personal web traffic.
Subscriber phone numbers are utilized strictly for critical billing invoices, maintenance alerts, and service renewal notices.
Subscribers can securely review active subscriptions, payment history, and invoices through our official subscriber portal.
Access your active plan details, download official GST billing invoices, check data usage, and update contact preferences through the secure Multivision Portal.
Everything you need to know about how your personal details, KYC records, and internet subscriptions are safeguarded.
Our Grievance Officer and customer care team are available 7 days a week to address any subscriber confidentiality or account queries.
Serving all locations across Bankura