At Multivision (Proprietor: Sudha Madhab Pal), we strive to ensure total customer satisfaction with our SITI Cable TV, GTPL Cable TV, and SITI Broadband services. This Cancellation & Refund Policy outlines the terms governing subscription termination and refund eligibility.
1. Cancellation Prior to Installation (Feasibility Check)
- If a new connection request cannot be fulfilled due to optical fiber line infeasibility or structural limitations at your Bankura premises, 100% of any advance payment or booking deposit will be refunded immediately within 24–48 hours.
- Subscribers may cancel their pending installation request at any time prior to the technician running fiber cabling or unsealing the Set-Top Box without any cancellation penalty.
2. Subscription Cancellation After Activation
- Cable TV and Broadband services operate on a prepaid monthly/quarterly/annual billing cycle. Once activated and utilized, monthly recurring subscription charges are non-refundable for the current active billing period.
- For long-term plans (6 months / 12 months), subscribers wishing to terminate early due to relocation outside our Bankura service area will have their refund calculated on a pro-rata basis after adjusting the consumed months at standard non-discounted monthly rates.
3. Security Deposit & Hardware Returns
- Subscribers holding refundable hardware deposits for SITI/GTPL Digital Set-Top Boxes (STB) or Optical Fiber Wi-Fi Routers (ONT) are eligible for a 100% deposit refund upon returning the hardware in functional, undamaged condition with original power adapters and remote controls.
- Hardware must be returned to our Patpur office or handed over to an authorized Multivision technician upon issuing an official physical or digital equipment receipt.
- In case of physical breakage, water damage, or missing accessories, replacement/repair costs may be deducted from the security deposit.
4. Refund Method & Processing Timeline
Approved refunds will be processed within 5 to 7 business days directly to the customer's original mode of payment (UPI, Bank Account, or Cash handover against signed acknowledgment at our office).
5. How to Initiate Cancellation
To request a connection cancellation or refund, please contact our support team:
