At Multivision (Proprietor: Sudha Madhab Pal), we strive to ensure total customer satisfaction with our SITI Cable TV, GTPL Cable TV, and SITI Broadband services. This Cancellation & Refund Policy outlines the terms governing subscription termination and refund eligibility.
Approved refunds will be processed within 5 to 7 business days directly to the customer's original mode of payment (UPI, Bank Account, or Cash handover against signed acknowledgment at our office).
To request a connection cancellation or refund, please contact our support team:
We follow an effortless 4-step process designed to ensure fair, transparent, and prompt refund disbursement.
Notify our support desk via phone (9434003376), WhatsApp, or email with your Subscriber ID and reason for disconnection.
Hand over the ONT Router or STB Box with adapter and remote at our Patpur office or to our visiting technician.
Receive an official physical or digital equipment return slip and refund authorization reference number.
Approved refund amount is transferred directly to your UPI ID, Bank Account or paid in cash within 5–7 working days.
To ensure a 100% full security deposit refund with zero deduction, please return all bundled accessories in clean and operable condition.
Common queries regarding subscription cancellation, hardware deposit returns, and refund processing in Bankura.
Our customer support desk is committed to fair, prompt, and courteous assistance for all Bankura subscribers.
Serving all locations across Bankura