Frequently Asked Questions

You can book directly by calling 9434003376 / 9832808409, submitting our online connection form, or visiting our office at Patpur, Patpur Hari Mandir, Bankura. Our technician will verify the optical fiber drop to your building and install the connection within 4 hours.

Both networks deliver Full HD 1080p digital broadcast over our fiber network. SITI Cable offers popular national sports and entertainment packs (e.g. SITI Supreme HD), whereas GTPL Cable is renowned for rich regional Bengali content, fast channel zapping, and budget-friendly packs. You can choose either based on your household's channel preferences.

With SITI Broadband FTTH, your upload speed matches your download speed 100% (e.g. 100 Mbps download gives you 100 Mbps upload). This ensures smooth Zoom/Teams office meetings, fast cloud backup, and lag-free YouTube/video uploading.

You can pay via UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, or via our monthly doorstep collection agent who issues official receipts under GSTIN 19AFKPP9139G1ZV.

A blinking red LOS (Loss of Signal) LED indicates that the optical fiber patch cord is disconnected or there is an external line break. First, ensure the thin yellow optical cable is securely plugged into the blue PON port underneath your router without sharp bends. If the red light persists, please call +91 9434003376 immediately, and our Patpur splicing technician will be dispatched to test your optical line with a power meter.